Returns & Refunds Policy

At SHOPWEARX, customer satisfaction is important to us. We want you to feel confident when shopping for dresses, fashion items, and body care products on our website. If you are not completely satisfied with your purchase, please review the following return and refund policy.

1. Return Eligibility

Eligible items may be returned within 30 days of delivery, provided that the following conditions are met:

Items must be unused, unworn, unwashed, and undamaged.
Clothing must be returned in its original condition, with original tags and packaging where applicable.
Items must not show signs of wear, washing, alteration, or misuse.
Proof of purchase, such as an order confirmation or order number, must be provided.
The return request must be submitted within the applicable return period.

Items that do not meet these requirements may be ineligible for a return, except where otherwise required by applicable law.

2. Non-Returnable Items

For hygiene, safety, or product-integrity reasons, certain items may not be eligible for return, including:

Body care products that have been opened, used, or unsealed, where permitted by law.
Personal care items that cannot reasonably be resold for hygiene reasons.
Items clearly identified as final sale or non-returnable before purchase, where permitted by law.
Gift cards and other non-returnable items as identified at the time of purchase.

These exclusions do not apply where a return, refund, replacement, or other remedy is required by applicable law, including for defective, damaged, misdescribed, or incorrectly supplied products.

3. How to Request a Return

To initiate a return, please contact our customer service team before sending any items back.

Email: info@shopwearx.com

Please include the following information in your email:

Your order number.
The name of the item you wish to return.
The reason for the return.
Clear photographs if the item arrived damaged, defective, or incorrect.

Our team will review your request and provide return instructions, including the applicable return address and any other requirements.

Please do not send items to an address other than the return address provided by our customer service team.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as reasonably possible after delivery.

Include your order number, a description of the issue, and clear photographs of the product and its packaging where appropriate.

After reviewing your request, we will work with you to determine an appropriate resolution, which may include a replacement, refund, or another remedy required by applicable law.

Please retain the item and its packaging until our team has advised you on the next steps.

5. Refund Processing

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your bank, card issuer, or payment provider.

We aim to process approved refunds within 5–10 business days after the return has been inspected and approved. The time required for the funds to appear in your account may vary.

If you have not received your refund after the expected processing period, please contact us at info@shopwearx.com.

6. Return Shipping Costs

Unless otherwise stated or required by applicable law:

Change of mind or personal preference: The customer is responsible for return shipping costs.
Damaged, defective, or incorrect items: SHOPWEARX will provide an appropriate return or resolution arrangement, including covering reasonable return shipping costs where applicable.
Other approved returns: Any applicable return shipping arrangements will be communicated by our customer service team before the return is sent.

Original shipping charges are generally non-refundable for change-of-mind returns, except where required by law or where the refund relates to our error.

We recommend using a trackable shipping service and retaining proof of shipment. SHOPWEARX cannot guarantee receipt of a return that is lost in transit before reaching the designated return address.

7. Exchanges

If you need a different size, color, or item, please contact us at info@shopwearx.com.

Exchanges are subject to product availability and approval. If a direct exchange is unavailable, our team may guide you through an eligible return and a separate purchase.

Please do not send an item for exchange before receiving instructions from our customer service team.

8. Order Cancellations and Changes

If you need to cancel or change an order, contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate your request if the order has not yet entered processing or shipment. However, cancellations or changes cannot be guaranteed once fulfillment has begun.

If an order cannot be canceled before shipment, you may request a return in accordance with this policy after delivery, subject to applicable law.

9. Body Care Product Returns

For health, hygiene, and product-integrity reasons, body care products that have been opened, used, or unsealed may be ineligible for return where permitted by applicable law.

If a body care product arrives damaged, defective, leaking, or different from the item ordered, please contact us with your order details and supporting photographs so that we can review the issue and provide an appropriate resolution.

Please discontinue use if a product causes irritation or an adverse reaction. Product-related concerns may be reviewed individually, without limiting any rights you may have under applicable law.

10. Late or Missing Refunds

If your refund has been approved but has not appeared in your account:

Check your original payment account and recent transactions.
Contact your bank or card issuer to confirm whether the refund is still being processed.
If the refund remains outstanding, email info@shopwearx.com with your order number and refund details.

We will review the status of your refund and assist where reasonably possible.

11. Policy Updates

SHOPWEARX reserves the right to update this Returns & Refunds Policy from time to time to reflect changes in our operations, products, or legal requirements.

The latest version will be published on this page with the updated revision date. Changes will not eliminate rights or remedies that applicable law requires us to honor.